FAQ winter season 20/21


When are your ski resorts opening?

We plan to launch the 2020/2021 ski season on 5.12.2020 but everything depends on the snow conditions in Jasná. Please follow our website and social networks to stay up-to-date. OUR TIP: The winter season began in the Mölltaler Gletscher resort in Austria already on 2.10.

Will skiing be safe in today´s Coronavirus situation?

Ski resorts can open only if allowed by national authorities who guarantee that the situation is stable and skiers are safe. We have been following official regulations and restrictions carefully from the beginning, have introduced all necessary precautions and are ready to continue with them hoping that the situation will get better soon and our mountain resorts will come to life again.

What if I buy a Smart Season Pass and the season does not begin?

In this case, we will refund the full purchase price to the credit in the GOPASS account.

What if the season begins later due to COVID-19 and we cannot ski all winter long?

Nobody wishes this to happen. We really hope all adopted measures will help solve the situation with the COVID-19 illness, and popular tourist and ski resorts will come back to life again. But should mountain and ski resorts stay closed for preventative reasons during the 2020/21 winter season or be opened only for a part of the season, our clients will be compensated.

Will there be special restrictions regarding cableway transport?

Our resort has prepared a special COVID traffic light model that will be updated regularly to guarantee safe moments to all our clients. Face masks, safe distances and disinfection by using all means available are the key.

Will ski schools and après-ski bars be opened in winter?

Ski schools will be opened and follow all required precautions. Après-ski refreshment will be offered while adhering to strict hygiene standards. Social events will be limited based on the restrictions in force.

More details will be available soon.


FAQ

WHERE CAN I BUY A SKIPASS IN THE RESORT?

As for the northern part of the ski resort, skipasses are for sale at ticket offices at Záhradky, Biela Púť, Lúčky and at a new ticket office next to HAPPY END. As for the southern part of the resort, there is a ticket office in the locality of Krupová. The ticket office in the locality of Srdiečko will be open until the cable car Krupová – Kosodrevina is launched. After this date, skipasses will be sold only in the locality of Krupová. 

You can also buy tickets in advance online via www.gopass.sk. It´s more convenient and you don´t have to queue at ticket offices. Just buy and go straight to turnstiles.  


HOW TO AVOID BUYING AN INVALID TICKET?

Always buy skipasses at a ticket office or online via www.gopass.sk. Never buy tickets from another person offering them at a car park, office ticket or on a ski slope. You can avoid unpleasant situations, e.g. skipass blocking.


HOW TO AVOID SKIPASS BLOCKING?

Skipasses are non-transferable. When you first time pass through a turnstile, the system will scan your face and match it to your skipass. Therefore do not exchange skipasses with each other (husband – wife, mother – daughter, father – son, etc.). In case of such exchange your ticket will be blocked. You are not allowed to a cable car, if your ticket has been blocked. 


HOW TO ENJOY SAFE SKIING?

We recommend that most of skiers go skiing exclusively to marked ski trails. Skiing off trails and in freeride zones is at their own risk, and is only intended to excellent skiers. We recommend that freeriders conclude Mountain Rescue Insurance. 

You should always make sure, which side of Mt Chopok you´re skiing on; otherwise you could get disoriented in case of unfavourable weather. You should always keep a ski resort map which can help you to easier determine your location on the ski slope.


WHAT KIND OF WEATHER IS SUITABLE FOR SKIING DURING THE DAY?

Remember to check opening times of cableways. Transport of passangers outside opening times is forbidden. Information on operation of cableways is published here, at information gates of cable car boarding stations, in promotional material which includes the ski resort map as well as at Infocentres Biela Púť, Lúčky and Krupová or via +421 907 88 66 44.

From the beginning of the ski season until January 31 cableways operate 8:30 a.m. – 3:30 p.m., and from February 1 until the end of the ski season opening times will be extended until 4:00 p.m.   

SKI SLOPES ARE CLOSED outside these times! There is a risk of injury due to snow gun cables and grooming machines, in particular those with winch rope! In case of night skiing at Biela Púť, the slope is accessible 6:00 p.m. - 9:00 p.m. 


DOES THE TICKET INCLUDE MOUNTAIN RESCUE INSURANCE OR IS IT NECESSARY TO MAKE SUCH INSURANCE BY MYSELF?

The aforementioned Mountain Rescue Insurance is included in the skipass price, and applies exclusively to ski trails that are open and marked. If you would like to conclude insurance for free terrains, please visit the Infocentre at Biela Púť. 


WHEN ARE WE ENTITLED TO A GROUP DISCOUNT?

An organized group over 20 people can gain 5% off the total price of skipasses if submitting a list of participants. The discount applies to a minimum of 20 people under the condition that the tickets are bought for the whole group at one time. This offer is not subject to any additional discounts. The list of participants shall include an organisaton stamp and shall be signed by a responsible person. More information on discounts is available at resort´s Infocentres. 


HOW TO BEHAVE IN THE RESORT IN CASE OF STRONG WIND?

In case of unfavourable and windy weather, skiers should take their skis, poles and snowboards with them into a cable car. In such cases, please be careful to follow the instructions of the resort´s staff.


WHERE CAN I FIND THE FIRST AID IN THE RESORT?

Mountain Rescue Service has its sites with first-aid stations at the localities Biela Púť, Lúčky and Krupová.  The hot line is 18 300 and each skier should remember it. The number is indicated in the resort map and on information maps around the resort.  

Medical Centre is a disabled health centre, located in the top section of the ski slope Biela Púť (Koliesko), on the ground floor of the House of Mountain Rescue in Jasná. There is also a heliport near the Medical Centre, next to the ski slope Biela Púť; phone number + 421 910 783 111.


IS IT POSSIBLE TO GO SLEDDING WITH CHILDREN TO THE SLOPES IN THE RESORT?

Sledding and bobsledding outside designated zones during the day, in the evening and at night is forbidden in the resort due to safety reasons (to prevent injuries and collisions among sledding people and skiers). Sledding is permitted in FUN ARENA at Biela Púť, which is equipped with a lift conveyor. Open daily 6.00 p.m. – 9.00 p.m. 


TMR odberné miesta v Tatranskej Lomnici a na Štrbskom Plese budú od 5.1.2021 zatvorené.

VIAC